Shipping policy

Shipping Policy

1. Order Processing

Orders are processed within [1–3 business days, or specify your actual processing time] after purchase confirmation. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, shipments may be delayed by a few days. Please allow additional days for delivery in such cases. If there is a significant delay in shipping your order, we will contact you by email or phone.

2. Shipping Costs

Shipping costs for your order will be calculated and displayed at checkout. We offer standard and express shipping options.

3. Estimated Delivery Time

Deliveries are typically made within 5–7 business days for standard shipping and 2–4 business days for express shipping, depending on location and service availability. Please note that shipping times are estimates and may vary based on destination and factors beyond our control, such as carrier delays or weather conditions.

4. International Shipping

We currently ship internationally to the following regions: the Caribbean and South America. International shipments may be subject to customs duties, tariffs, and taxes, which are the responsibility of the customer. Delivery times for international shipments may vary significantly.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information and a link to track your shipment online. If you do not receive the tracking email, please check your spam folder or contact us.

6. Lost or Damaged Packages

We are not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim. Be sure to retain all packaging materials and damaged items before filing a claim.

7. Free Shipping Policy

We offer free shipping on orders over $100 within Puerto Rico and the United States. This free shipping promotion is subject to change and does not apply to international shipments or locations outside the specified region.

8. Contact

For any shipping-related questions, please contact us at info@2phitocontrol.com